Customer Service Excellence Advanced
Customer Service Excellence Advanced — beginner programme by MDEC, 40 hours of training with a focus on Malaysian industry practice.
MDEC
Language & Communication · 40 hours of training
Language & Communication · 40 hours of training
★ 4.42,054 ratings
6,871learners enrolled
1upcoming sessions
40 hourstraining duration
Course overview
This programme is designed for professionals who want to strengthen their skills in language & communication. Each session blends concept briefings, case studies from Malaysian companies and hands-on practice using templates you can apply at work immediately. Participants build a 30-day action plan and receive peer review on the final day. Level: Beginner. Duration: 40 hours. Delivery language: Mandarin.
What you will learn
- Cross-cultural teams — hands-on practice and Malaysian company case studies.
- Public speaking — hands-on practice and Malaysian company case studies.
- Report writing — hands-on practice and Malaysian company case studies.
- Business writing — hands-on practice and Malaysian company case studies.
Skills covered
Cross-cultural teamsPublic speakingReport writingBusiness writing
Session schedule
| Start date | Mode | Location | Seats | Price |
|---|---|---|---|---|
| 3 Feb 2027 | In-person | Kuching | 20 | RM 3,750 |
About the provider
MDEC is an accredited training provider. Every listing is reviewed for syllabus fit before publication.
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