Customer Service Excellence
Customer Service Excellence — advanced programme by Axiata Academy, 14 hours of training with a focus on Malaysian industry practice.
Axiata Academy
Language & Communication · 14 hours of training
Language & Communication · 14 hours of training
★ 4.7999 ratings
10,516learners enrolled
2upcoming sessions
14 hourstraining duration
Course overview
This programme is designed for professionals who want to strengthen their skills in language & communication. Each session blends concept briefings, case studies from Malaysian companies and hands-on practice using templates you can apply at work immediately. Participants build a 30-day action plan and receive peer review on the final day. Level: Advanced. Duration: 14 hours. Delivery language: Mandarin.
What you will learn
- Public speaking — hands-on practice and Malaysian company case studies.
- Presentation — hands-on practice and Malaysian company case studies.
- Business writing — hands-on practice and Malaysian company case studies.
- Report writing — hands-on practice and Malaysian company case studies.
Skills covered
Public speakingPresentationBusiness writingReport writing
Session schedule
| Start date | Mode | Location | Seats | Price |
|---|---|---|---|---|
| 12 Dec 2026 | Hybrid | Shah Alam | 24 | RM 4,500 |
| 9 Feb 2027 | Online | Online | 12 | RM 4,500 |
About the provider
Axiata Academy is an accredited training provider. Every listing is reviewed for syllabus fit before publication.
Request a quote
The provider usually replies within 1–2 business days. No payment required.