Customer Service Excellence Certification Prep
Customer Service Excellence Certification Prep — intermediate programme by Axiata Academy, 8 hours of training with a focus on Malaysian industry practice.
Language & Communication · 8 hours of training
Course overview
This programme is designed for professionals who want to strengthen their skills in language & communication. Each session blends concept briefings, case studies from Malaysian companies and hands-on practice using templates you can apply at work immediately. Participants build a 30-day action plan and receive peer review on the final day. Level: Intermediate. Duration: 8 hours. Delivery language: Mandarin.
What you will learn
- Business writing — hands-on practice and Malaysian company case studies.
- Presentation — hands-on practice and Malaysian company case studies.
- Public speaking — hands-on practice and Malaysian company case studies.
- Report writing — hands-on practice and Malaysian company case studies.
Skills covered
Session schedule
| Start date | Mode | Location | Seats | Price |
|---|---|---|---|---|
| 1 Jan 2027 | Online | Online | 9 | RM 3,450 |
| 11 Feb 2027 | Online | Online | 10 | RM 3,450 |
About the provider
Axiata Academy is an accredited training provider. Every listing is reviewed for syllabus fit before publication.
Request a quote
The provider usually replies within 1–2 business days. No payment required.