Customer Service Excellence Certification Prep
Customer Service Excellence Certification Prep — intermediate programme by Universiti Malaya, 32 hours of training with a focus on Malaysian industry practice.
Language & Communication · 32 hours of training
Course overview
This programme is designed for professionals who want to strengthen their skills in language & communication. Each session blends concept briefings, case studies from Malaysian companies and hands-on practice using templates you can apply at work immediately. Participants build a 30-day action plan and receive peer review on the final day. Level: Intermediate. Duration: 32 hours. Delivery language: English.
What you will learn
- Presentation — hands-on practice and Malaysian company case studies.
- Cross-cultural teams — hands-on practice and Malaysian company case studies.
- Business writing — hands-on practice and Malaysian company case studies.
- Public speaking — hands-on practice and Malaysian company case studies.
Skills covered
Session schedule
| Start date | Mode | Location | Seats | Price |
|---|---|---|---|---|
| 28 Nov 2026 | In-person | Shah Alam | 16 | RM 3,300 |
About the provider
Universiti Malaya is an accredited training provider. Every listing is reviewed for syllabus fit before publication.
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