Customer Service Excellence for Managers
Customer Service Excellence for Managers — beginner programme by MDEC, 14 hours of training with a focus on Malaysian industry practice.
MDEC
Language & Communication · 14 hours of training
Language & Communication · 14 hours of training
★ 4.7691 ratings
1,501learners enrolled
3upcoming sessions
14 hourstraining duration
Course overview
This programme is designed for professionals who want to strengthen their skills in language & communication. Each session blends concept briefings, case studies from Malaysian companies and hands-on practice using templates you can apply at work immediately. Participants build a 30-day action plan and receive peer review on the final day. Level: Beginner. Duration: 14 hours. Delivery language: English.
What you will learn
- Public speaking — hands-on practice and Malaysian company case studies.
- Cross-cultural teams — hands-on practice and Malaysian company case studies.
- Report writing — hands-on practice and Malaysian company case studies.
- Presentation — hands-on practice and Malaysian company case studies.
Skills covered
Public speakingCross-cultural teamsReport writingPresentation
Session schedule
| Start date | Mode | Location | Seats | Price |
|---|---|---|---|---|
| 26 Nov 2026 | In-person | Penang | 11 | Free |
| 27 Nov 2026 | Online | Online | 24 | Free |
| 20 Jan 2027 | Hybrid | Johor Bahru | 30 | Free |
About the provider
MDEC is an accredited training provider. Every listing is reviewed for syllabus fit before publication.
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