Customer Service Excellence Masterclass
Customer Service Excellence Masterclass — advanced programme by HRD Corp, 8 hours of training with a focus on Malaysian industry practice.
HRD Corp
Language & Communication · 8 hours of training
Language & Communication · 8 hours of training
★ 4.92,355 ratings
409learners enrolled
3upcoming sessions
8 hourstraining duration
Course overview
This programme is designed for professionals who want to strengthen their skills in language & communication. Each session blends concept briefings, case studies from Malaysian companies and hands-on practice using templates you can apply at work immediately. Participants build a 30-day action plan and receive peer review on the final day. Level: Advanced. Duration: 8 hours. Delivery language: English.
What you will learn
- Business writing — hands-on practice and Malaysian company case studies.
- Presentation — hands-on practice and Malaysian company case studies.
- Report writing — hands-on practice and Malaysian company case studies.
- Public speaking — hands-on practice and Malaysian company case studies.
Skills covered
Business writingPresentationReport writingPublic speaking
Session schedule
| Start date | Mode | Location | Seats | Price |
|---|---|---|---|---|
| 16 Dec 2026 | In-person | Penang | 24 | RM 3,850 |
| 29 Dec 2026 | Hybrid | Melaka | 24 | RM 3,850 |
| 23 Jan 2027 | Online | Online | 15 | RM 3,850 |
About the provider
HRD Corp is an accredited training provider. Every listing is reviewed for syllabus fit before publication.
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