Customer Service Excellence Masterclass
Customer Service Excellence Masterclass — beginner programme by Petronas Leadership Centre, 12 hours of training with a focus on Malaysian industry practice.
Language & Communication · 12 hours of training
Course overview
This programme is designed for professionals who want to strengthen their skills in language & communication. Each session blends concept briefings, case studies from Malaysian companies and hands-on practice using templates you can apply at work immediately. Participants build a 30-day action plan and receive peer review on the final day. Level: Beginner. Duration: 12 hours. Delivery language: English.
What you will learn
- Cross-cultural teams — hands-on practice and Malaysian company case studies.
- Public speaking — hands-on practice and Malaysian company case studies.
- Presentation — hands-on practice and Malaysian company case studies.
- Business writing — hands-on practice and Malaysian company case studies.
Skills covered
Session schedule
| Start date | Mode | Location | Seats | Price |
|---|---|---|---|---|
| 22 Nov 2026 | Online | Online | 30 | RM 4,550 |
| 11 Dec 2026 | In-person | Melaka | 18 | RM 4,550 |
| 27 Jan 2027 | Hybrid | Ipoh | 10 | RM 4,550 |
About the provider
Petronas Leadership Centre is an accredited training provider. Every listing is reviewed for syllabus fit before publication.
Request a quote
The provider usually replies within 1–2 business days. No payment required.