Customer Service Excellence Masterclass
Customer Service Excellence Masterclass — beginner programme by Universiti Malaya, 6 hours of training with a focus on Malaysian industry practice.
Universiti Malaya
Language & Communication · 6 hours of training
Language & Communication · 6 hours of training
★ 4.42,286 ratings
6,660learners enrolled
2upcoming sessions
6 hourstraining duration
Course overview
This programme is designed for professionals who want to strengthen their skills in language & communication. Each session blends concept briefings, case studies from Malaysian companies and hands-on practice using templates you can apply at work immediately. Participants build a 30-day action plan and receive peer review on the final day. Level: Beginner. Duration: 6 hours. Delivery language: Bahasa Melayu.
What you will learn
- Report writing — hands-on practice and Malaysian company case studies.
- Cross-cultural teams — hands-on practice and Malaysian company case studies.
- Business writing — hands-on practice and Malaysian company case studies.
- Presentation — hands-on practice and Malaysian company case studies.
Skills covered
Report writingCross-cultural teamsBusiness writingPresentation
Session schedule
| Start date | Mode | Location | Seats | Price |
|---|---|---|---|---|
| 19 Nov 2026 | In-person | Kota Kinabalu | 24 | RM 3,950 |
| 29 Nov 2026 | Online | Online | 16 | RM 3,950 |
About the provider
Universiti Malaya is an accredited training provider. Every listing is reviewed for syllabus fit before publication.
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