Customer Service Excellence
Customer Service Excellence — advanced programme by Universiti Malaya, 32 hours of training with a focus on Malaysian industry practice.
Universiti Malaya
Language & Communication · 32 hours of training
Language & Communication · 32 hours of training
★ 4.11,244 ratings
7,196learners enrolled
2upcoming sessions
32 hourstraining duration
Course overview
This programme is designed for professionals who want to strengthen their skills in language & communication. Each session blends concept briefings, case studies from Malaysian companies and hands-on practice using templates you can apply at work immediately. Participants build a 30-day action plan and receive peer review on the final day. Level: Advanced. Duration: 32 hours. Delivery language: Bahasa Melayu.
What you will learn
- Cross-cultural teams — hands-on practice and Malaysian company case studies.
- Public speaking — hands-on practice and Malaysian company case studies.
- Presentation — hands-on practice and Malaysian company case studies.
- Report writing — hands-on practice and Malaysian company case studies.
Skills covered
Cross-cultural teamsPublic speakingPresentationReport writing
Session schedule
| Start date | Mode | Location | Seats | Price |
|---|---|---|---|---|
| 9 Jan 2027 | Hybrid | Kuala Lumpur | 19 | RM 2,600 |
| 20 Feb 2027 | In-person | Petaling Jaya | 28 | RM 2,600 |
About the provider
Universiti Malaya is an accredited training provider. Every listing is reviewed for syllabus fit before publication.
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